Returns & Refunds

Last updated June 2026

Every order on Dreamers Markets is made and shipped by an independent maker, but you don’t have to chase anyone down — we handle returns and refunds centrally. If something isn’t right, email hello@dreamersmarkets.com with your order number and we’ll take care of it.

Return window

Contact us within 14 days of delivery to start a return. Items must be unused, in their original condition, and in the original packaging.

How to start a return

1. Email hello@dreamersmarkets.com with your order number and the reason.
2. We’ll confirm whether the item is eligible and send return instructions.
3. Send the item back in its original condition. We’ll email you when your refund is processed.

Refunds

Approved refunds are issued to your original payment method through our payment processor, Stripe, typically within 5–10 business days of us receiving the returned item. Original shipping charges are non-refundable except where an item arrived damaged, defective, or incorrect.

Return shipping

For change-of-mind returns, the buyer covers return shipping. If an item arrived damaged, defective, or wrong, we cover return shipping and make it right — a replacement or full refund, your choice.

Items that can’t be returned

Some items are final sale and noted as such on the product page — for example perishable goods, personalized or made-to-order pieces, and intimate items. If a product is final sale, it will say so before you buy.

Damaged, defective, or wrong items

Please contact us within 14 days of delivery with a photo if possible. We’ll arrange a replacement or refund at no cost to you.

Orders from more than one maker

If your order included items from different makers, they ship separately and each can be returned on its own — your refund reflects the items you return.

Questions

Email hello@dreamersmarkets.com and a real person will help.